Onboarding & KYC

This section outlines how onboarding works today and what to expect as we continue rolling out improvements over the coming weeks.

Who can onboard today?

At present, onboarding is open to institutional participants only.

Onboarding for retail users/individuals will be available directly through our web app in the near future.

What’s involved in onboarding?

The onboarding process can be broken down into four steps:

1. Joining the waitlist
2. KYC/KYB
3. Document signing
4. Account provisioning and approval

Joining the waitlist

Join the waitlist to start the onboarding process:

1. Log into your Ondo account
2. Select Onboarding from the left-hand menu
3. Click Join Waitlist in the Ondo Global Markets information box
4. Follow the prompts to provide a few basic details and join the waitlist

After joining the waitlist, our onboarding team will contact you when it is your turn to start onboarding. Onboarding is currently only open to institutional participants, so they will be the first to be contacted to onboard, but retail users/individuals can also join the waitlist and will be contacted when the time comes to start their onboarding.

KYC/KYB

When our onboarding team reaches out to you to start onboarding, they will provide you with a secure link to complete the KYB/KYC process via Persona, our identity and compliance partner. This process will guide you through:

• Identity verification
• Entity details (if applicable)
• Required documentation

When you reach the end of the KYB/KYC process in Persona, it will advise you that your information has been submitted for review. There is nothing more for you to do at this stage, as your application will now be reviewed by our team. We generally aim to review all materials within 3-4 Business Days. However, during periods of high demand we may take substantially longer. Either way, you will receive an email when your materials have been reviewed.

We are continuously improving this experience and will soon offer onboarding directly through our web app.

What information is required for KYC/KYB?

• Legal name of entity
• Business name of entity (DBA or trading name if different)
• Country/territory of incorporation

• Addresses:

  • Principal place of business
  • Registered office address (if different)
  • Mailing address (if different)
• Official identification number
• Wallet address(es)

• Legal name
• Birth date
• Country of citizenship and country of residence

• Addresses:

  • Residential address
  • Mailing address (if different)
• Tax ID number
• Wallet address(es)

Please note that the above lists are not exhaustive, and additional required information may be required during the KYC/KYB process.

After your application has been reviewed, additional information and/or documents may be required. When possible, we’ll send a single consolidated request for all additional materials.

What documents are required for onboarding?

Entities:

• Article of Existence Document Type (e.g. Certificate of Incorporation, Certificate of Formation, Certificate of Registration or licensing)
• Entity Proof of Address dated within the last 90 days
  • correspondence from a central or local government department or agency
  • bank statement
  • utility bill
  • lease or mortgage statement
• Entity Tax Self-Certification Form
  • A link to this form is provided within the KYB flow

Individuals:

• Proof of address
• Government ID

After your application has been reviewed, additional information and/or documents may be required. When possible, we’ll send a single consolidated request for all additional materials.

Signing Agreements

After KYC/KYB has been approved, we will send the Sales Terms and Subscription Form for digital signing via trusted e-signature platform HelloSign (AKA Dropbox Sign). In the near future, this process will be even more seamless, with simple electronic agreement acceptance handled directly within the onboarding process.

Regardless of the format, we’ll ensure the signing process is clear and straightforward.

Account provisioning and approval

Once KYC/KYB has been successfully completed and the required agreements have been signed, we will allowlist your wallet address(es) for GM tokens and approve your account.

How can I receive assistance with the onboarding process?

If you are currently in the process of onboarding and have questions or require assistance, please contact us at [e-mail], and our onboarding team will be happy to assist you.

For general onboarding questions, please contact us at [e-mail].